East Bay Municipal Utility District 

California: Alameda, Contra Costa

EBMUD has a proud history of providing high-quality drinking water for 1.4 million customers in Alameda and Contra Costa counties. The District’s wastewater system serves 740,000 customers and helps protect the ecosystem of San Francisco Bay. EBMUD is a not-for-profit public agency established in 1923.

Mission

To manage the natural resources with which the District is entrusted; to provide reliable, high quality water and wastewater services at fair and reasonable rates for the people of the East Bay; and to preserve and protect the environment for future generations.

The principles used in accomplishing this mission are:

• Exercise responsible financial management
• Ensure fair and reasonable rates and charges
• Provide responsive quality customer service
• Promote ethical behavior in the conduct of District business
• Ensure fair and open processes involving the public
• Provide a healthy work environment
• Promote diversity and equality in personnel matters and contracting
• Promote environmental, economic, and social sustainability

Strategic Plan

The Strategic Plan is a blueprint for how EBMUD will respond to future challenges and changing priorities. It reaffirms our mission and principles as a public utility dedicated to high quality service and preservation of our precious resources for future generations. It also outlines the specific goals, strategies, and objectives we will pursue to meet those future challenges and establishes some key performance indicators to measure our progress.